FAQ: Frequently Asked Questions
Below you'll find questions which are frequently asked by our visitors. Click the question to see the answer.
If you have a question which is not listed below, please use our contactform to send your question to OnlineCranes.
We'll answer your question as soon as possible.
What is OnlineCranes?
OnlineCranes is a web platform that offers the facility for crane suppliers to offer their cranes for sale or for rent to a worldwide audience searching for cranes. Hence it is an effective way to increase your sales or rental distribution network.
Since our directory contains all kind of cranes from all over the world it makes searching easy for people who are looking for construction cranes.
Who’s behind OnlineCranes?
OnlineCranes is an independent joint venture between specialists with a long history in the cranes tradingmarket and the internet marketing business. Our base is in Amsterdam, the Netherlands.
Is OnlineCranes a crane trader?
No. We don't own cranes and we don't want to own cranes. OnlineCranes is an independent web platform. So we are not selling or buying any cranes ourselves.
Is OnlineCranes tied to a specific crane supplier?
No. OnlineCranes is independent. We offer the opportunity to offer cranes for sale or for rent; to advertise cranes to a worldwide audience. So the cranes listed on our website are owned by various crane owners, traders, manufacturers, construction companies, etc.
How do I contact OnlineCranes?
For enquiries, please click the 'Contact' link in the navigation menu on top of every page - then fill in the contact form and click 'Send'.
Where do I start?
If you are searching for a crane use the search form on the home page. The search form offers the possibility to enter a type of crane and/or a brand and/or the capacity in tons. You can also search for type of crane, brand, or capacity only. Clicking ‘Search’ shows currently listed cranes complying with your search criteria. If you click a crane in the overview, provided details and photos (if any) will be displayed. On top of the page showing the details, a link is available in order to return directly to your search results.
Do I need to register in order to search for a crane or contact an owner?
No. We want the ‘Contact Owner’ routine to be as accessible as possible, so the crane owners get the highest response on their advertisements.
We are fully aware that this gives the opportunity to try to spam the owners. If this happens please report this to the OnlineCranes team and we will ban the spamming user and IP address from our website.
I found the crane I need, how do I contact the owner?
The page showing the crane details contains two buttons labeled ‘Contact owner’. If you click one of these buttons a contact form will be displayed. Here you can enter your name, e-mail address, a subject and your enquiry. All fields must be filled out. Make sure the e-mail address you enter is correct, since the owner of the crane will reply to that e-mail address, NOT to OnlineCranes! When you click the button ‘Send!’ your message will be send directly to the owner of the crane.
| Posting a crane for sale and/or for hire |
Do I need to register in order to post a crane?
Yes, you do. We need to be sure that the contact data you provide is correct. This way we are sure that information requests regarding your cranes arrive in your mailbox and we can track, delete and prevent false postings.
How do I post a new crane?
You need to log in to your account. When logged in your 'Cranes management' page appears. Here you see an overview of the cranes you posted earlier (if any).
Click the link 'Add new crane' at the top of the page.
In the next screen just follow the instructions. They will take you through two steps for adding the crane and one extra step if you want to upload photos as well.
How do I change crane specifications after adding a crane?
You need to log in to open your 'Cranes management' page.
Click the 'edit' icon for the appropriate crane on the right side of the table. In the next screen you can change the crane specifications for that crane. Here you may also upload (new) photos for the crane.
When finished, click ‘Save!’ to save the new specifications.
Note: 'Manufacturer', 'model', 'crane type' and 'year of manufacturing' can not be changed afterwards! If you want to post a new crane instead, click 'Add new crane' on your cranes management page.
How do I upload photos for a new crane?
After you completed step 2 while adding a new crane, the next screen displays the provided specifications. Below the specifications a form is shown for uploading photos.
You may upload 4 photos. Use the 'Browse' buttons to select photos from your pc for uploading. Note: The maximum file size for a photo is 2Mb.
When you’ve selected 1 to 4 photos, click the 'Upload' button to start uploading. Depending on your connection speed and the size of the photos, this might take some time. When uploading is finished, the photos are displayed on the next screen.
Note: The text on the 'Browse' button may be in another language if your browser is set to use another language than English.
How do I add or change photos of an existing crane?
From your 'Crane management' page, click the 'edit' icon for the appropriate crane.
The next screen shows a form containing all the specifications of the crane. Below that a form for uploading photos is displayed.
In the upload form you see the currently uploaded photos (if any). For each photo there's a 'Browse' button to select a new photo. Note: The maximum file size for a photo is 2Mb.
When you have selected a new photo, click 'Upload new photo' and the new photo will be uploaded. Depending on your connection speed and the size of the photo, this might take some time. When uploading is finished, all uploaded photos are displayed in the next screen.
Note: The text on the 'Browse' button may be in another language if your browser is set to use another language than English.
Why do uploaded photos appear slightly different from the original?
This is what happens when you upload a photo:
Two re-sized copies from the original are made. One for large display and one for small display. The text 'OnlineCranes.com' will be added in one of the corners of the copies. The copies are stored on our server for use in the website. Photo editing on the server may slightly affect the quality of the photo.
Can someone copy photos and data from my advertisement?
Yes. All public accessible information published on the internet can be copied, despite that we ask people not to do so in our User agreement.
To get data displayed on a visitors screen, this data must be downloaded to his computer first, and thus the data can be copied in multiple ways.
Measurements like disabling your right-mouse button will probably just annoy most visitors, while it's still pretty easy to copy the wanted data and/or photos.
The uploaded photos are marked with 'OnlineCranes.com'. So if people use copies elsewhere, the source is recognizable.
| Registering at OnlineCranes |
How do I register?
Click the ‘Register’ link in the right-top corner of the website. The register form will be displayed. Fill in the form and click the ‘Submit!’ button on the right side of the form. Please note: Your name, e-mail address, username, password and confirm password are required. You need to confirm that you have read and comply with our user agreement and privacy policy by checking the box above the ‘Submit!’ button.
When your registration is submitted an e-mail will be send to the e-mail address you provided. This e-mail contains a confirmation link. Click this link to confirm your registration. It will lead you back to the website. Your account at OnlineCranes is activated and ready to use!
Do I have to register?
No, you don't have to. You only need to register if you want to post cranes on our website, or if you want to receive our newsletter with newly posted cranes.
How do I change my data after registration?
You need to log in to your account in order to make changes to your profile. When logged in, click the 'Profile' link in the right-top corner of the screen.
In the next screen you can change your personal data, such as your name, company name, address, etc. Here you can also change your password. Your login name can not be changed.
If you decide to change your e-mail address, the new e-mail address needs to be confirmed before it gets activated. A confirmation e-mail will be send to the new e-mail address. You need to click the confirmation link in this message to confirm the changes. Also a notifying e-mail will be send to the old e-mail address.
I did not receive the confirmation e-mail, what went wrong?
The confirmation e-mail is sent when you click 'Submit' in the registration form.
Depending on the current traffic on worldwide mail servers, it might take a few seconds up to several hours for the e-mail to arrive in your mailbox.
If the e-mail doesn't show up within 48 hours, probably something went wrong. The most possible causes are:
- The mail did arrive, but was caught in a spam filter
- There is an error in your e-mail address
To solve this problem, first make sure the e-mail was not caught in your spam filter. Ask your system administrator for assistance if you don't know how to do this.
If the e-mail was caught in your spam filter, mark the e-mail as 'no spam' and make sure that e-mails sent from 'onlinecranes.com' will pass your spam filter. If you don't know how to do this, ask your system administrator.
If you think the e-mail address you provided is incorrect, or you think something else went wrong, please contact the OnlineCranes team using the 'Contact' link from the navigation menu. Provide your name, username and e-mail address, describe the problem, and we will solve it.